Abstract
顧客評價中的英文髒話：地區特異性及可預測性
Abstract
This report is aimed to answer the following two questions. 1. Does the use of swear words have any regiospecificity that result in heterogeneous in the data? 2. Does the use of swear words in customers' review have an impact on the ratings they gave? Can it predict the stars they gave toward a business? Mainly, analysis using ANOVA on metropolis, multiple regression on ratings are performed. Results indicate that the usage of swear words is different by region and 25 of 45 swear words have predictability on the rating a customer gave. All code and files can be obtained from the link in the end.
